ChaRM: User id behaving differently with same access

Hi Gurus,

We are in implementation phase of ITSM & ChaRM project. One problem we are facing is A user with same access as other users cannot view the Businees roles to select and it directly goes to some other business role without asking.

I checked CRMC_UI_PROFILE parameter and nothing is set for this user. Exactly same authorizations as other users.

But, when i delete this user and recreate it then works fine and allows us to select the business role in SM_CRM URL.

Did anyone faced this issue in Solman ChaRM before and how it got resolved ?

Regards,

Salman